FAQ

I've received an error message stating that my credit card is invalid. What should I do?

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: 1. You have incorrectly entered your credit card number. 2. You have incorrectly entered your CVV code. 3. You have incorrectly entered your expiration date. 4. You have used a cancelled credit card to place your order. 5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned). Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact Paypal. If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

Why is my purchase confirmation number different from my order/reference number?

We keep the actual purchase confirmation different from the order/reference number for billing purposes. Your purchase confirmation information will include your order/reference number. If you need to contact us about an order, please use your order/reference number.

Are all products in stock?

We strive to keep as much product as possible in stock. If you make a purchase and the item is not in stock you will be notified as soon as possible with a few options to choose from, including an instant refund. Most out of stock products arrive within 1-3 weeks. You can contact us by email to check stock quantities.

Why do you use Pay Pal as your payment gateway?

We use Pay Pal because it is the one of the most secure ways to transfer money over the internet. Our customers' financial security is a top priority. You do not need a Pay Pal account to purchase. You can easily pay with credit/debit card.

Why do I need to create an account before ordering?

Creating an account is for your benefit. This allows you to be able to see the status of your order. Creating an account also makes it easier for Dutymanstore.com to contact you with any questions regarding your order. Plus you will be notified of any upcoming sales.

Do I need to send "proof of employment" on items required each time I order?

Yes. Every time you order an item that requires "proof of employment", You must send your employment information on each order. Even though we do keep records, employment status can change, therefor we require you to send "proof of employment" for each order. We are NOT responsible for any wrongful employment information submitted to us.

I am having problems with my credit card being accepted

PayPal is our authorized payment gateway. If you are having problems with credit card transactions, you must contact Paypal to resolve the situation.
Dutyman Store, 6460 Camino Real, Maxwell, Texas 78656, Copyright Dutyman Inc. 2016. All Rights Reserved
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